Troubleshooting Barracuda

Installation Issues

Issue: Integration fails to install

• Solution: Verify Logpoint version compatibility (v6.7.0 or later for Devices, v7.4.0 or later for log source template)

• Solution: Check available disk space and system resources

• Solution: Ensure proper administrative privileges

Issue: Integration not visible after installation

• Solution: Refresh the browser and check under Settings >> System >> Plugins

• Solution: Restart Logpoint if necessary

Configuration Issues

Issue: Cannot configure syslog forwarding on Barracuda device

• Solution: Verify you have administrative access to Barracuda device

• Solution: Ensure Logpoint IP address is reachable from Barracuda device

• Solution: Check firewall rules allow syslog traffic (typically UDP port 514)

• Solution: Consult Barracuda documentation for product-specific syslog configuration

Issue: Wrong normalization package selected

• Solution: Verify your Barracuda product type matches the selected normalization package

• Solution: Refer to the list of supported devices/sources to select the correct package

• Solution: Multiple packages can be selected if you have multiple Barracuda products

Issue: Processing policy configuration errors

• Solution: Ensure normalization