Troubleshooting

Installation Issues

Integration fails to install

Solutions

• Verify Logpoint version compatibility (v7.4.0 or later required)

• Check available disk space and system resources

• Ensure proper administrative privileges

Integration is not visible after installation

Solutions

• Refresh the browser and check under Settings >> System Settings >> Plugins

• Restart Logpoint if necessary

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Data Ingestion Issues

No logs being ingested

Solutions

• Verify that syslog forwarding is correctly configured on Infoblox to send logs to the Logpoint

• Check that firewalls or network policies are not blocking syslog traffic between Infoblox and Logpoint

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Dashboard and Analytics Issues

Dashboard widgets not displaying data

Solutions

• Verify repository selection matches where Infoblox logs are stored

• Check time range settings on the dashboard

• Confirm normalization is working correctly

Alerts not triggering

Solutions

• Review alert queries and ensure they match your log format

• Check alert policy configuration and notification settings

• Verify log normalization is producing expected field names